Shipping & Returns

All orders are processed within 1-3 business days (excluding Sundays and public holidays) of receipt. Please note that processing times may vary due to high order volume.

Shipping costs

(including statutory VAT)

Domestic deliveries (Austria):

Standard shipping Austrian Post

Shipping costs: 4.00 euros per order

Delivery time: 1-3 days

Express (EMS) Austrian Post

Shipping costs: 12.00 euros per order

Delivery time: Next working day

Deliveries to other EU countries:

Standard shipping Austrian Post

Shipping costs: 9.00 euros per order

Delivery time: 2-4 days

Express (EMS) Austrian Post

Shipping costs: 25.00 euros per order

Delivery time: 1-3 days

Delivery to the USA:

Standard shipping FedEx

Shipping costs: 50.00 euros per order

Delivery time: 7-10 days

Customs duties and import taxes are not included in the costs

Delivery to Switzerland and non-EU countries:

Standard shipping Austrian Post

Shipping costs: 15 euros per order

Delivery time: 7-10 days

Customs duties and import taxes are not included in the costs

Delivery to the United Kingdom:

Standard shipping Austrian Post

Shipping costs: 20 euros per order

Delivery time: 7-10 days

Customs duties and import taxes are not included in the costs

Pick up in store:

Free of charge

Ready for collection the next day (Mon-Fri 12.00 -19.00, Sat 12.00-17.00)

We will inform you by email about the availability of the goods and the collection options.

After shipping, you will receive a tracking number via email, which you can use to track the status of your order at any time.

If your package arrives damaged or is lost in transit
please contact us immediately at contact@domusvivendi.store 

Damaged goods:

Please send us photos of the damaged items and packaging so we can find a solution.

Lost packages:

If your order hasn't arrived after 10 days, please contact us. We will check the status with the shipping provider and, if necessary, arrange a replacement or refund.

Returns are possible within 14 days. Please contact us in advance at contact@domusvivendi.store to register a return.

Returns to:

DOMUS VIVENDI

Westbahnstraße 5a

1070 Vienna

You must return the goods in unused and resalable condition and in
in the original packaging. For items that show signs of wear, Domus Vivendi will charge a reasonable fee for the loss in value. The same applies if accessories or parts are missing upon return.

There is no right of return if the original label has been removed from the goods, as in this case we must assume that you have accepted the goods.

You must arrange for the return of the goods (by mail or another sender of your choice) yourself and you must also bear the costs involved.

If you do not cover the costs of returning the goods, we are entitled to retain or invoice you for the corresponding amount.

Taxes, duties, fees, and shipping costs are NOT refundable upon return of the order. You are also responsible for any foreign bank charges.

Customs and import taxes are not included in the price or shipping costs.