Terms & Conditions
General Online Terms and Conditions DOMUS VIVENDI Shop
The DOMUS VIVENDI Online Shop is managed by:
WALL GmbH (in renaming: DOMUS VIVENDI GmbH)
Managing Director: Monika Bacher, Charlotte Maager, Vera Sperl
Company register: FN 128919 m
Place of jurisdiction: Commercial court Vienna, Marxergasse 1a, A-1030 Vienna
All services provided by the Online Shop for the customer are provided exclusively on the basis of the following general terms and conditions. Deviating provisions shall only apply if they have been agreed in writing between the Online Shop and the customer.
By using the DOMUS VIVENDI Online Shop and/or completing the order, the customer accepts the T&C's.
Conclusion of contract
Only persons who have reached the age of 18 and are not restricted in their legal capacity at the time of conclusion of the contract are entitled to conclude a contract with the Online Shop.
The presentation of the products in the DOMUS VIVENDI Online Shop does not constitute a legally binding offer, but merely a non-binding online catalog with the invitation for the customer to submit an offer to conclude a purchase contract for the presented goods. DOMUS VIVENDI points out that the color of the product images presented in the Online Shop may deviate from the color of the delivered item due to the respective settings on the customer's screen.
After the customer has submitted a purchase offer, the customer will receive an order confirmation by e-mail. DOMUS VIVENDI hereby informs the customer that the order has been duly submitted. However, this does not constitute acceptance of the offer and a contract is not yet concluded. The conclusion of the purchase contract shall only take place when DOMUS VIVENDI sends the Customer another e-mail after the order has been placed, confirming the delivery of the goods or dispatching the goods. With this shipping confirmation or the shipment of the goods, the purchase contract is legally effective.
Whether an order is accepted is at the sole discretion of DOMUS VIVENDI. If an online order cannot be executed by DOMUS VIVENDI, the customer will immediately receive a message by e-mail. This assumes that the customer has correctly deposited his e-mail data.
Contract language is german.
Availability, Delivery & Shipping
Within Austria and to other European countries, "Österreichische Post AG" is responsible for parcel shipping. The choice of shipping method is at the discretion of DOMUS VIVENDI.
The delivery time is 5 -10 business days and begins with the dispatch of the order confirmation. The indication of the delivery time is not binding.
If an item is not available at short notice, we will inform the customer by e-mail about the expected delivery time, as far as we have an address from them.
Items that are custom made have a longer delivery time.
DOMUS VIVENDI is entitled to make partial deliveries. No shipping costs shall be incurred by the customer for subsequent deliveries and partial deliveries.
In the event of delays in delivery, such as force majeure, traffic disruptions and other events for which the Online Shop is not responsible, no claim for damages against the Online Shop can be asserted.
The prices stated at the time of the order apply. All prices include the statutory value added tax. Shipping costs will be charged separately.
Any additional costs incurred, such as import sales tax or import duties, shall be borne by the customer. All payments as well as credit notes will be processed in the currency underlying the purchase.
The DOMUS VIVENDI Online Shop accepts the following payment methods:
Credit card (VISA, MasterCard)
Payment in advance
Bank transfer (Instant bank transfer)
The statutory warranty rights apply to all deliveries and defects in the purchased goods. The limitation period for statutory warranty claims begins with the handover of the goods.
The customer undertakes to inspect the goods for any defects upon receipt and to notify DOMUS VIVENDI immediately if such defects are detected. If the customer fails to notify DOMUS VIVENDI of a defect, the goods shall be deemed approved.
Defects in the goods do not include damage caused by the customer through improper treatment or treatment contrary to the terms of the contract. Decisive for the most improper and contrary to contract treatment are the manufacturer's specifications.
The warranty expires in the event of modifications, repairs or attempted repairs by the purchaser or by third parties.
Right of withdrawal and cancellation policy
The consumer may withdraw from a distance selling contract or an off-premises contract within 14 days without giving any reason.
The period for withdrawal starts on the day on which the consumer or a third party not acting as a carrier and designated by the consumer acquires possession of the goods.
If the consumer has ordered several goods as part of a single order, which are delivered separately, on the date on which the consumer or a third party designated by the consumer, not acting as a carrier, acquires possession of the last delivered goods.
If the consumer withdraws from a purchase contract or any other contract for the acquisition of goods against payment pursuant to Section § 11 (1), he shall return the goods received to the entrepreneur without undue delay, but no later than within 14 days from the date of the declaration of withdrawal; this shall not apply if the entrepreneur has offered to collect the goods himself. The return period shall be deemed to have been observed if the goods are dispatched within the time limit.
The direct costs of returning the goods shall be borne by the consumer.
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Choice of law and place of jurisdiction
Austrian law shall apply exclusively to all legal disputes arising from or in connection with the purchase contract. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
As far as the customer is a consumer, however, the law of the Federal Republic of Austria shall apply only as far as no mandatory statutory provisions, in particular consumer protection provisions, conflict therewith.
With customers who are merchants or who do not have a general place of jurisdiction in Austria, Vienna is agreed as the place of jurisdiction for all disputes arising from contracts concluded with DOMUS VIVENDI.